Suite Solutions has provided guest Internet services to hotels, motels, MDU’s and resorts throughout Saskatchewan, Alberta and Manitoba since 1999. It’s no accident that we have become one of the largest privately-held hotel HSIA providers in Canada, thanks to our commitment to offering exceptional service, our implementation of the absolute best technology, our cherished forward-looking clients, and our extraordinary team.
Our clients range from multi-Million dollar corporations to single hotel owners, from five-star, five-diamond hotels to limited service hotels, and from hotel management groups to hotel ownership groups, and all have one thing in common: they understand and embrace the concepts of value and a job well-done. As importantly, our clients understand that vendor relationships are partnerships where both client and vendor operate in unison under one simple and common goal: to provide an amazing guest experience.
Our data infrastructure solutions and services include:
The Suite Solutions difference starts during the sales process. Our experienced sales team will work with potential customers to establish their needs, then customize a unique, turn-key solution. With years of experience implementing HSIA solutions in hundreds of hotels nationwide, our account executives and sales engineers will offer the best and most reliable options for long term stability, ensuring excellent performance and guest satisfaction.
Our certified installation technicians will then deploy the wireless Network, working with the client to ensure the shortest possible service interruption during installation. Our install technicians are trained to use the necessary resources to ensure full network integrity in 100% of the hotel. We invests in the best technology possible for our client’s network, making a commitment to the long-term integrity of the system. To ensure quality control and excellent attention to detail, we only use Certified Technicians, never contractors, for an installation.
Once the deployment is complete, we stand behind our work in the form of industry leading remote support, 24 hours a day, 7 days a week. Our support call center and Network Operations Center (NOC) is always just a phone call away. Over 95% of incoming calls are answered within 60 seconds by our friendly and knowledgeable phone technicians, who treat our clients’ guests as if they were our guests. Behind the scenes, Suite Solutions technicians use proactive support techniques, designed to identify and resolve problems quickly, and without service interruption. Combined with our proprietary management software, self healing enterprise grade systems and a highly trained team, most network issues are resolved before our clients know there was a problem. Unlike other support companies that focus on equipment sales and one time installations, we build systems that last, and profits most when our networks function optimally.